Beware of Vishing Scams

Fraudsters send victims an e-mail claiming to be from their financial institution. Typically, the e-mail mentions the account being locked online because of failed login attempts, thus scaring the consumer into thinking there has been a fraud attempt on his or her account.

Unlike phishing scams, vishing scams list a phone number for consumers to call, claiming that is a safe alternative for them. If the consumer calls, he or she will go through a voice automated phone system, where they will be prompted for their personal data. With that single phone call, vishers have scored access to all of your personal accounts, and now have the perfect opportunity to commit fraud under your name.

How can you avoid these vishing scams?

• Watch for your full name – credit card companies normally refer to clients by their full name. If you receive an e-mail or get a phone call that doesn’t state your full name, beware!
• Do not call a phone number provided in an e-mail or another call regarding potential security issues with your account. Call only the number on the back of your card or on your statement to report security concerns.
• If someone claiming to be your credit card company calls and requests your card number, hang up and call the phone number on the back of the card and report the attempt. If the call was legit, your provider will have a record of it.